Welcome to Blue by Ocean! These Terms and Conditions govern your use of our website (www.bluebyocean.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Commitment to You

At Blue by Ocean, we’re dedicated to serving water athletes worldwide with high-performance aquatic equipment and swimwear. We strive to make your experience as smooth as your strokes in the water.

2. Website Use

2.1 Eligibility

You must be at least 18 years old or have parental consent to make purchases on our site.

2.2 Account Responsibility

If you create an account, you’re responsible for maintaining its confidentiality and all activities under it.

2.3 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s functionality
  • Use automated systems to extract data

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our:

  • Competition and training swimwear (one-piece and two-piece)
  • Lifeguard equipment (rashguards, shorts)
  • Swim training aids (floats, resistance gear)
  • Water fitness systems
  • Pool maintenance products

Note: Colors may vary slightly due to monitor settings.

3.2 Product Availability

All items are subject to availability. We’ll notify you if an item becomes unavailable after ordering.

3.3 Hygiene Considerations

For health and safety reasons, swimwear with removed hygiene liners cannot be returned. Please try on over undergarments without removing protective liners.

4. Orders & Payments

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing

All prices are in USD. International customers may be subject to customs fees, which are your responsibility.

4.4 Shipping

We ship worldwide except to some remote Asian regions. Options:

  • Standard Shipping ($12.95): DHL/FedEx, 10-15 business days
  • Free Shipping: EMS for orders over $50, 15-25 business days

5. Returns & Exchanges

5.1 Return Policy

We offer a 15-day return window from delivery date for most items. Exceptions:

  • Opened pool care chemicals
  • Personalized/custom items
  • Items without original tags/hygiene protection
  • Final sale items

5.2 Return Process

Email [email protected] within 15 days to initiate returns. Include:

  • Order number
  • Item details
  • Reason for return
  • Preferred resolution

5.3 Refunds

Refunds are issued to the original payment method within:

  • Credit/Debit: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

6. Intellectual Property

All content on our site (logos, text, images) is owned by Blue by Ocean and protected by intellectual property laws. You may not use our content without written permission.

7. Liability Limitations

7.1 Product Use

Our aquatic equipment is designed for trained users. Blue by Ocean isn’t liable for:

  • Improper use of swim training aids
  • Injuries from product misuse
  • Damage from improper pool chemical handling

7.2 Website Availability

We’re not liable for temporary site unavailability due to maintenance or circumstances beyond our control.

8. Privacy

Your privacy is important. Our Privacy Policy details how we collect and use your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Blue by Ocean
62 Hood Avenue
San Diego, US 92126
Email: [email protected]

Thank you for choosing Blue by Ocean – where we’re as committed to your satisfaction as we are to your performance in the water.