At Blue by Ocean, we stand behind our aquatic equipment just as you stand on the pool deck – with confidence. While we’re committed to providing top-quality swimwear, training gear, and pool equipment to competitive swimmers, lifeguards, and water fitness professionals worldwide, we understand that sometimes returns are necessary.

Watertight Guarantee: We offer a 15-day return window from the date of delivery for most items. Your satisfaction is as important to us as your performance in the water.

Our Return Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer support team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Blue by Ocean Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s) and SKU if available]
Reason for return: [Please specify]
For exchanges: Desired replacement item/size: [Details]
Preferred resolution: [Refund/Exchange/Store Credit]

I have reviewed the return policy and confirm the item(s) meet all requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once approved, please return items in their original condition with tags attached and packaging intact. For swimwear, hygiene liners must be unremoved and in place.

Step 3: Ship Your Return

Send your return package to:

Blue by Ocean Returns
62 Hood Avenue
San Diego, US 92126

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Non-Returnable Items

To ensure safety and hygiene for our aquatic community, these items cannot be returned:

  • Opened Pool Care products (chemicals and maintenance items)
  • Personalized or custom-made Swim Gear
  • Items without original tags or hygiene protection (especially swimwear)
  • Final sale items (clearly marked at purchase)

Exchange Policy

For size exchanges on swimwear or guard uniforms:

  • We’ll ship your replacement item once we receive the original
  • Exchanges are subject to availability
  • Price differences will be charged/refunded as needed

Pro Tip: Still unsure about sizing for your competition swimwear or training gear? Our aquatic experts are happy to provide sizing advice before you purchase – just contact us!

International Returns

For our global community of water athletes (excluding some remote Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions about returning your aquatic equipment? Our team of fellow water enthusiasts is ready to help at [email protected].

Thank you for being part of the Blue by Ocean community – where we’re as committed to your satisfaction as we are to your performance in the water.